Returns & Refunds

Returns & refunds

• Products that arrive damaged, defective, or materially different from the description are eligible for a full replacement or account credit.
• Returns must be raised within 30 days of the delivery date.
• If the error is ours (wrong item, damaged in transit) ToysinBulk covers all return shipping.
• Buyer-remorse returns are the account holder's responsibility and a restocking fee of 15% may apply.
• Seasonal, holiday or dated party items cannot be returned after the related season or event.
• Returns require prior written authorization from the wholesale team.

Common questions

What is your return policy?

Damaged, defective or materially misdescribed products are eligible for full replacement or credit. Returns must be raised within 30 days of delivery and require written authorization.

Who pays return shipping?

If the error is ours, we cover it. For buyer-remorse returns the account holder pays return shipping and a 15% restocking fee may apply.

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